Our terms and conditions
1. PAYMENT OPTIONS
Visa, MasterCard, Amex via Shopify Payments interface which provides 100% buyers and merchant protection.
2. ORDER PROCESSING & DELIVERY TIME
- Order processing time is 1 to 7 business days
- Domestic order delivery time is 1 to 3 business days to any location in Australia
- International order delivery time is 5 to 10 business days to any country in the world
3. RETURN POLICY
We accept returns of the purchased items for exchange with any size available in stock of the same style and colour in case of wrongly selected size. Return shipping of incorrectly selected pair and shipping of exchanged pair is payable by the customer and refundable by PayPal if order paid by PayPal. So, please pay by PayPal and save money in case if you will select wrong size.
4. REFUND POLICY
Full refund will be made if we are not able to ship ordered item on time and if customer is not willing to wait longer than a standard order processing time or if supplied item has a manufacturing fault and customer is not willing to get new replacement item.
We take the protection and use of our customer's personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences with regard to how we use your information are our highest priority. We don't share customer's personal information with anyone.
6. CUSTOMERS DATA SAFETY
All pages of our online store are protected with 256 bit SSL Certificate.
7. OUR WARRANTY
Our goods are warranted against defective craftsmanship for the period of 12 months from the date of purchase. If faulty item is repairable then it will be repaired, if faulty item is not repairable then it will be replaced with a new item. Our manufacturer's warranty does not cover wear and tear as well as damages due to careless and negligent wearing.
8. OUR BRANDS
We sell two brands of our authentic original Australian ugg boots made in Australia.
Our domestic brand "AUSTRALIAN UGG ORIGINAL®" shipped within Australia.
Our international brand "AUSTRALIAN ORIGINAL®" shipped outside of Australia.